Support for Our iOS Apps
Installation
Please use the App Store on your iPhone or iPad.
You need iOS version 15.6 or newer, or iPadOS version 15.6 or newer.
Suitable iPhone devices include:
- iPhone 6S, 6S Plus
- iPhone 7, 7 Plus
- iPhone 8, 8 Plus
- iPhone X, XS, XS Max, XR
- iPhone 11, all variants
- iPhone 12, all variants
- iPhone 13, all variants
- iPhone 14, all variants
- iPhone 15, all variants
- iPhone 16, all variants
- iPhone SE, 1st generation
- iPhone SE, 2nd generation
- iPhone SE, 3rd generation
Suitable iPad devices include:
- iPad Air 2
- iPad Air, 3rd generation or newer
- iPad, 5th generation or newer
- iPad Mini 4
- iPad Mini, 5th generation or newer
- iPad Pro 9.7"
- iPad Pro 10.5"
- iPad Pro 11"
- iPad Pro 12.9"
(* Non-binding information. All updates are required on the device.)
Usage
Follow the instructions in the app.
You will be guided through the app and receive tips on how to use the app.
Diagnostic Data
If the app does not work as expected, proceed as follows:
Close the app completely. To do this, use the “app switcher”:
- On iPhone/iPad with home button: double-click the home button or
- On iPhone/iPad without home button: swipe up from the bottom of the screen to the center of the screen,
- then select the app and swipe it upward to close it.
The app must then be restarted. A loading window will appear. Click on “Pause” within 3 seconds.
You can now provide us with data for investigation via the “Send diagnostic data” button. Please also send us a message via the email address provided there.
Resetting the App
If the app does not work as expected or you want to reset the app to its “factory settings,” proceed as follows:
Close the app completely. To do this, use the “app switcher”:
- For iPhone/iPad with home button: double-click the home button or
- For iPhone/iPad without home button: swipe up from the bottom of the screen to the center of the screen,
- then select the app and swipe it upward to close it.
The app must then be restarted. A loading window will appear. Click on “Pause” within 3 seconds.
You can now use the “Reset App” button to completely reset the app to its factory settings.
Please note: Your saved learning progress will be irretrievably lost when you “reset.”
Uninstalling
If you want to remove the app completely, find the app on the home screen and tap and hold it until a selection menu appears.
Select “Remove app.”
Note: Learning progress will be lost upon uninstallation.